Program crashes when selecting subtract object to denoise

when selecting Denoise it defaults to all. i only want to select to denoise the non-subject area. in older versions i would select subtract, object on denoise and click on the foreground/background. that way the subject wouldn’t get softened or denoised. it worked great until recently. i have the latest Topaz AI version.

Topaz Photo AI [v1.x.x] on [Windows]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

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