Program crashes when I try to save an upscaled photo with most recent updated version of photo AI

The program completes the preview of an upscaled jpeg. However, when I attempt to save the image, the program crashes during the processing.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Please send me your system profile information so I can check if your computer hardware is up to date.

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I sent you my system information.


Thanks for sending over your system profile.

Unfortunately, you aren’t able to run the application because your system is underpowered and doesn’t meet our system requirements.

You can refer to our system requirements from the following page:

Topaz Photo AI | System Requirements Page

The machine you are using only has about 8GB of RAM while the minimum requirement is 16GB.

If you would like to revert to any previous Topaz Photo AI version, you can find a list of previous installers at the following link:

Topaz Labs | Community Forums | Topaz Photo AI | Releases

Which version of Topaz Photo AI do you recommend with my current hardware?

If I update my RAM to 16GB, is the remainder of my system hardware sufficient to run the most current version of Topaz Photo AI?

Shouldn’t the swap file cover the low RAM issue? This might be slow but should not end up in an application crash. In the earlier days of computing using the swap file to prevent issues with low memory was quite common!

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