Program Crashes During Image Edit

After opening an image, the “scanning image” starts to process, then freezes before program closes. Using Topaz AI V1.5.3 on Windows. What is the fix?

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Please open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the bottom 3 logs files that you can see in the window that opens.

Please visit this page, select your operating system (Windows) and click “Find Your System Profile”. Send me the Dxdiag system profile so I can check your system specs.
Topaz Photo AI System Requirements

“C:\ProgramData\Topaz Labs LLC\Topaz Photo AI\Logs\2023-08-30-14-08-35.tzlog”
“C:\ProgramData\Topaz Labs LLC\Topaz Photo AI\Logs\2023-08-30-14-12-34.tzlog”
“C:\ProgramData\Topaz Labs LLC\Topaz Photo AI\Logs\Topaz Photo AI Installer Log.txt”

Since I initially started having this issue, I have since tried to edit photos via the “drop and drag” option and have been successful. This morning, I tried editing photos via the “browse” option and it started working again. Thus far, I have been able to process approximately 60 photos without problems. I’m not sure what the issue was, but it appears to have corrected itself after not using the program since yesterday. I would still like to know what the problem was and will also inform you if the glitch occurs again.

Thanks, and I look forward to hearing from you.

Bruce Evartt

Please upload the files themselves. I need to see the contents to know the issue.

However I’m glad to hear it’s not happening today.

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