Program abruptly closes

Program abruptly closes after image opens and indicates analyzing photo. When prompts indicates generating preview the program abruptly closes and all is lost. Only does this on one computer. Seems to work correctly on second computer. Should I remove and completely reinstall? Help- very annoying
Version 2.4.2 recently upgraded


I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request