Processing won't finish

Topaz Gigapixel AI Bugs and Issues
1

Hello, I was able to process and save a few images. However, now when I try to export an image, it just gets stuck processing and never finishes. I am on version 7.4.3

2

I ended up scaling to a smaller size which finished. Then I tried again to the scale I needed which worked. Not sure what happened, but found a weird workaround.

3

Hi @terri.kellerman ,

Thanks for the update! If you continue to encounter this, please feel free reach us at help@topazlabs.com.

Curious… what was the original image format and dimensions? What model were you using?

Best,