Processing seems to be stuck, progress bar isn't moving and computer is hot

Topaz Photo AI Bugs and Issues
1

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
Had used upscale and denoise on an image, no selections. The processing screen progress bar hasn’t moved, been close to six minutes. The fan kicked in on my laptop about minute 2.

Steps to reproduce issue:

  1. Step 1 open image
  2. Step 2 select all over denoise and upscale, hi def 2
  3. Step 3 send to Photoshop (lastest update, 25.11)

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

3

Hi! I figured it out, I was trying to upscale using the PS filter, which I just saw from a different post is not an option in the filter and only in the stand alone.
Why is upscale still included as an option if it isn’t supposed to work? Not being b*(chy, just an observation. :grin: :grin: :grin:

1 Like
4

This topic was automatically closed after 60 days. New replies are no longer allowed.