Processing no longer possible from v3.2.3 on

Topaz Video AI Bugs and Issues
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Processor Intel(R) Core™ i9-9900K CPU @ 3.60GHz 3.60 GHz
Installed RAM 64.0 GB (63.9 GB usable)
64-bit operating system, x64-based processor
Windows 11 Pro, Version22H2

Up to v3.2.2, everything worked just fine. After installing v3.2.3, benchmarking (“ERR”) / previewing (“unknown error”) / processing (“unknown error”) is no longer possible; v3.2.4 does not solve the issue. Files can be loaded, but not processed. Reinstalled v.3.2.2 - works fine again.

Please look into the matter - thanks!

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Hi @ralf.burghardt! For any other users who come across this thread for ‘unknown errors’, the best way to troubleshoot these is to reach out to us at support.topazlabs.com by opening a support ticket, since these errors typically are unique to each computer’s hardware configuration.

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