Processing Error on New vs. Old Version

Topaz Video AI Bugs and Issues
1

I’m trying to reprocess a video. This same input file processed correctly on a prior version; It’s been about 3 months since the last successful attempt.

Version 5.2.1 aborts processing with a indeterminate error: I don’t understand your log file system.

I’d attache the log file zip, bet there doesn’t seem to be a way to do that.

How can I send you the log zip?

THank you,

Don Romani

2

Make sure that logging is enabled

Help > Logging > Logging

Then, to gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

If you would prefer to send these to our support team, you can reach us by email at help@topazlabs.com

3

Here’s the log zip file. Do you need the rest of the files in the log directory?

logsForSupport.zip (18 MB)

4

I am seeing out of memory errors and the AI processor seems to be resetting back to ‘auto’ rather than staying on the GPU, which is a known bug in the 5.2.1 release.

I’d recommend downloading the beta version to resolve the bug and changing the following settings:

​File > Preferences > Processing

  • Set the AI Processor to the AMD Radeon PRO W6600
  • Set the max memory usage at 75%
  • Set max processes to 1
  • Save the settings and exit the panel

Try running the clip back through and if you experience an issue please send me the updated logs for review.

5

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