Processing Error from AI engine: Model not found

Topaz Video AI Bugs and Issues
1

Hello, I just updated and tried to run a video through it and got this error:

Processing Error from AI engine: Model not found
I uninstalled and reinstalled and still getting the same error.
send halp.

2

So why post as an “Idea”? Moved to “Bugs and Issues”.

Have you searched the forum for others with this error?

3

Hey thanks for moving my post to the correct area. I didn’t realize where it was posted.
I did search and found no fix yet. I did try to uninstall and install an older version, but I’m getting the same error. Is there a way to refresh the models? Thank you

4

Update. The AI Model “proteus” is the only model that is giving me the error. So if I choose another model I can continue to do my work.

5

It sounds like there was an error when migrating presets to the new version of Video AI.

I recommend deleting custom presets from C:\ProgramData\Topaz Labs LLC\Topaz Video AI\presets and recreating them in version 3.3.8.

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