Good Afternoon
I have updated topaz this morning with the most recent software update. It will open when I select a picture, but it closes after a couple of seconds. I have turned it off and on. The same the computer. Nothing I have currently tried works. Please can you advise a fix.
Thank you
Roy
Hi
I have managed to get mine working by
- go to edit then select preferences
2 I changed the AI processor setting to CPU (it was on auto)
It seems to be working fine now
I’d like to get some more information to help troubleshoot the problem you are having.
Could you send us your computer’s full system profile?
Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.
If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. 
That worked for me too! hanks for the tip!
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