Problems with latest update

Have several problems with new update. 1. After processing a few photos, app becomes extremely slow. 2. Cropping, sometimes cropping becomes sporadic and jumps…not smooth and going to exact location. 3. Upscale, sometimes when changing pixels to Height and/or Width, the updated version sometimes shows double in various locations.4. Sometimes the app just closes.

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

This topic was automatically closed after 59 days. New replies are no longer allowed.