Problems with gigapixel

I have formatted my computer to windows 10, installed gigapixel and it does not work, it has downloaded perfectly.
The technical support tells me that the operating system is not valid for gigapixel.
Any solution please?

What version of Windows 10 do you have installed?

It needs to be Windows
10 (build 19041 v2004 and above) or the latest version of Windows 11.

Note also you posted on a Video AI thread and it has nothing to do with Video AI.

You might also tell what the technical specifications of this PC is. Please state the CPU, RAM and GPU with dedicated vRAM.