Very odd, that you keep running into this issue Randall. Can you grab the logs from the app if you still have them from where the model was running but not processing and send those to us? help@topazlabs.com
I no longer have them Kyle as I fully deleted the Topaz Video to reinstall it with the 1.3.1. However, if there is another update, I’ll try it once again, and the same issue perplexes me, I’ll grab the logs to assist. Thanks!
Understood and appreciate the update. I didnt think you still had them but wanted to check. I just spoke with the team about these issues and expressed the concern that you and other users have with not being able to install Neuroserver and that limiting your workflows in the app. They are looking into this and getting improvements and fixes for it in the coming patch update.
Thanks Kyle. I’m using the earlier 1.3.1 version just fine. At this point, I’m excited as I’m getting a 5090 board delivered today which will significantly improve the rendering times. However, it will be nice if we can get the issue with the updates resolved as I’d very much appreciate being able to enjoy the improvements with the updates that the team at Topaz has worked hard to deliver.
I just installed Topaz Photo 1.6.0 and it’s come with popup that Neuroserver cannot installed and I cannot see any sub-menu on Help that I can ‘reinstall neuroserver’ as suggested by Copilot.AI. However, I can work with Topas Photo ‘normally’, but I am sure the whole program is not correct yet. Need any solution, please 
The photo installer for Neuroserver is a little bit different than Video. You will want to make a post over on the Photo issues page and check if they already have one listed up with steps to try and resolve it.
