So I installed the 1.4.0 release and then the enhancement videos would no longer run.
Unfortunately now, the install fails with the neuroserver files. The failure notice told me to run the Topaz Video repair, and upon doing so, I am still unable to get the neuroserver files installed. After fussing a bit with the configurations, I did a complete uninstall and then reinstall of Topaz Video. I also downloaded and installed the latest driver from Nvidia released only a couple of days ago.
I was hoping to have the latest edition of 1.4.0 installed and now instead of any improvements or enhancements, I am left with an application that no longer allows me to utilize any of the Starlight enhancement options.
Any assistance would be very much appreciated. Thank you!
After fussing for quite some time, I was able to have GROK help me to use the command module to manage the install using the administrator command. This finally allowed me to install the neuroserver files to use Starlight options. However, on the backend, the project would run fine for about 2 minutes and then would fail each time. Out of frustration, I completely removed the application, reinstalled it and reverted to the prior 1.3.1 version which is now once again working fine. Not sure why the update won’t work with Starlight Sharp.
Thank you for your suggestion…. typically a good one. In this case, I had disabled all of the anti-virus protections and the firewall and did not have a VPN enabled.
I was also experiencing this issue. Either the model would load and fail or it would try to continue loading. As I mentioned previously, my solution was to do a complete uninstall (including all the saved files) and then reinstall the previous edition. Crucial that you uninstall all the elements, reboot the computer before installing the app, and then run the installation as an administrator. Also, you need to disable any anti-virus or VPNs before installation.
We are currently investigating these issues and reports from users to get this resolved.
To assist, can you send any screenshots of error messages when trying to install Neuroserver and the app, or logs from the app after install when seeing errors to the support team at help@topazlabs.com, so we can get them to the devs for their investigation?
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
It appears I found a workaround that allowed me to “install” Neuroserver, but without using the Installer. I went through the Neuroserver.-installer.log file which contained the two links the installer was trying to download. you can find the log file here. “C:\ProgramData\Topaz Labs LLC\Topaz Video\logs\neuroserver-installer.log”
You should find the download link for the following two files within the log
Yes, this is very helpful. I spent about 3 hours yesterday trying every different thing I could consider before finally giving up and reverting back to the former Topaz Video release…. which is once again working just fine. Thank you for sharing this information which hopefully will help others, too. I may delay attempting this workaround for the time being with the idea that “if it ain’t broken, don’t fix it” until the folks at Topaz manage the problem. Sometimes “upgrades” are more trouble than they are worth.
I tried to install the update 3 times, managing complete uninstalls, rebooting my computer, running the installs as administrator to eliminate this as an issue, etc. Each time, the Neuroserver installation would fail. As you can see from the pictures, I even attempted to “repair” the video app installation to no positive effect.
The devs are working on getting this resolved for a patch. They have been forwarded everyone’s screenshots and information shared here and via support tickets for their investigation. As soon as we have more information on a patch or workaround I will post it here and follow up with those affected.
Yes, that’s the problem I had which you can see from the two posted pictures seen above to this posting. Apparently there is a work-around involving some steps, but after struggling several hours and trying various efforts, I fully uninstalled the 1.4.0 update and reinstalled the previous 1.3.1 version until Topaz can come up with a better install version that can install cleanly like the previous versions.
Thanks Kyle. I’m in the process of a lengthy rendering and will install when it is completed. I appreciate the correction of the installation issue for me and for others!
Check: