Good day, guys. I encountered such a problem that Topaz stopped loading videos. The inscription appears “т You need to download the elements” that’s all. In addition, on newer versions of Topaz, it loads the video and at the end it gives out AI EROR What to do?
Can you pull the logs and send those and a screenshot of what you are seeing to the support team? This way we can investigate and try to get this resolved quickly?
In order to troubleshoot this, I will need your logs and your full system profile.
How To Obtain Your System Profile (Windows)
How To Obtain Your System Profile (Mac)
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
