Problem with subject selection in v3.2.1

[tim.nicholls-17260]

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

1. File > Plugin Extras > Process with Photo AI
2. Allow it to detect subject
3. Preview the subject selection - it fails to select the subject or includes large areas of background. This was working fine on my PC on 3.2.0

2024-09-20-12-40-3.tzlog (126.8 KB)

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Topaz Photo AI [v3.2.1] on [Windows]

[john.topazlabs (John S)]

We’ve had a few reports of this being a problem with recent updates, and it is usually associated with the system needing to meet the Minimum System Requirements or associated with the GPU driver.

To investigate this problem better, we’ll need to examine your full system profile information. This will help us understand what might be causing this issue.

• How To Obtain Your System Profile (Windows)

You can securely submit your files(s) to my Dropbox using the link below.

• Dropbox File Request

Please be sure to send me a note here to let me know you sent something.

[tim.nicholls-17260]

Hello John,

I have uploaded the dxdiag.txt from my PC as well as the file that was
having the issue _IMG8699.DNG

[john.topazlabs (John S)]

Unfortunately, according to the information that you have sent in it confirms that your machine does not meet our Minimum System Requirements. I have included a link to our Topaz Labs Documentation page for your review:

Topaz Photo AI | System Requirements

Your machine’s RAM is only showing 8GB of RAM, and our minimum requirement for the application is 16GB.

It is recommended that v3.0.4 or v2.4.2 be used, which may give you a more stable application for this machine. You can use the following links to download these installers for your review:

• Topaz Photo AI | v2.4.2 | Windows Installer

  • Released March 28th, 2024

    • Older interface, will be fastest version your computer can run

• Topaz Photo AI | v3.0.4 | Windows Installer

  • Released June 13th, 2024

    • Newer interface that all v3 have, but v3.0.4 does not have the new Autopilot updates
    • Can sometimes work on underpowered machines, however will be slower than v2.4.2

Let us know how that goes for you or if you have any issues in reverting to the previous versions releases. Also, if you have access to another computer, we can check its compatibility.