Why does photo AI 3 not ask if I want to edit a copy of the light room file?
That option seems to have disappeared.
I’m using the File → Plug-in extras → Process with Photo AI
Steps to reproduce issue:
Topaz Photo AI [v1.x.x] on [Windows/Mac]
I also have this issue after updating to the newest version of Topaz Phot AI (on a Mac system). Makes it unusable which is kind of a pain since I have a lot of photos to process. Is there any way to rev back to the previous version? should have known better than to update the software midway through my photo job 
Let’s try to reset your Lightroom plugin to try and get it working for you. You can follow the directions below to reset your Lightroom plugin:
Let me know if those steps get it working again.
Topaz Labs Documentation | Topaz Photo AI | Plugins | Lightroom Classic
If it does not, open Topaz Photo AI, go to the menu bar on the top, and click the ‘Help > Open Log Folder’ menu option. Please send in all the files located in this folder.
You can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. 
Hello John,
Thanks for your tips with this issue. I followed the first part of your email and reinstalled the program. When I tried to use it, I got the error below;
It will not save the new file so this program is not usable in the current state. The other thing I noticed is that before I update the software it would always ask me if I wanted to update the original file or a copy of the file. I prefer the copy of the file option. This dialog box is no longer appearing, so I am making a copy of the file manually and trying to edit that one with Topaz AI.
Any additional suggestions you may have are really appreciated. I have loaded the Log folder files from Topaz AI to your dropbox as requested.
Thanks again for your efforts in trying to help me with this issue.
Des
After editing my photo when i export in Lightroom classic, the original file is replaced by the new one and I have lost my original file
What type of files are you using while working with the Lightroom Classic plugin?
Also could you tell me which plugin for Lightroom Classic you are using from the list below:
I use the first plus in : File > Plug-in Extras > Process with Topaz Photo - previous version there were à new file in TIFF format - my original files are in DNG (LEICA Q3 files in raw) and the files after editing with AI are in DNG too which could fit to me if it was en new file. I have to save my file elsewhere and rename before reimportation it to avoid this issue which is absolutely inefficient
I am opening the plugin in LrC with File>Plugin Extras>Process with…
I also have the option "Place processed images… enabled but the processed images still don’t show up in LrC. I have to Import them from the hard drive. They are in the hard drive in the correct folder so they are easy to find. It’s just another step that we never had to do before. Same results today, running the latest version.
I figured out a Lightroom Classic workaround for this issue that allows me to work on my camera’s .DNG files while maintaining the original files. This method also causes the edits and metadata to be retained in the Photo AI returned file.
In Lightroom Classic, once I have selected a raw DNG to edit with Photo AI, I open the containing folder using Photo → Show in Finder. The file should be highlighted in the Finder window, so I duplicate it. Now, and this is critical: I rename the file to lower-case the extension. Eg: XYZ1234 COPY.DNG becomes XYZ1234 COPY.dng.
Back in Lightroom I synchronize the folder so that my duplicate image file appears in the LrC catalog. I select the “copy” and edit it in Photo AI with File → Plug-in Extras → Process in Topaz Photo AI
Once I wrap up the edit and export back to Lightroom, everything is totally fine. My new copy of the image has the Photo AI changes in it and any original LrC edits too. And no Lightroom warning message comes up about failures to import.
This is clunky, but works 100% and I’m able to edit my raws in Photo AI with the latest updates.
Hi,
I can no longer export (edit) my dng files from my DJI Mavic 3 Pro?
It wasn’t an issue before the update, Camera is a Hasselblad L2D-20c + 24mm (f2.8)
Thanks in advance.
Just tried your method Bruce, it works but not terribly clunky but still an extra two steps that wasn’t there previously. Thanks for posting that. 
You’re welcome! I’m glad it helped. 
When calling the plugin with a DNG file selected this is what should be seen (the screenshot comes from an old beta version):
I can confirm this doesn’t happen with the 3.0.2 version.
I’m getting the same “failed to import processed photo” too. I’m using Canon R5 and R5C with LrC. Used to work, updated this morning, now it doesn’t.
[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
I’m trying to use Photo AI in Lightroom Classic:
File, Plugin Extras, Process in Photo AI
The files processes and starts to export the DNG to Lightroom Classic, but fails to write the file.
Lightroom Classic has the error message “Failed to import processed photo. Processed photo may be from an unsupported camera…”
PhotoAI 2.4.2 works fine in Lightroom.
Standalone Photo AI works fine when not in Lightroom.
I have uninstalled Photo AI and reinstalled, this did not help.
Topaz Photo AI v3.02 on Mac
2024-05-23-13-27-59.tzlog (118.6 KB)
iMac.spx (6.5 MB)
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