Problem with new version

Hello, I have a problem with the new version. Everytime I start making a quality better, 4K or stabilising, my Laptop is shutting down after a minute. With all the old versions there where not a problem at all, with this new one, everything is crashing after a minute and my laptop got a total lose of power or something like that, black screen etc.

If it helps, I can make a video of the crash

No need to provide a video - if your system is crashing or shutting down, it’s likely your hardware is not up to task running Video AI.

Does your laptop meet the system requirements?

Can you email us and open up a support ticket at with the app’s logs and your system profile?

  1. To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

  2. How To Obtain Your System Profile (Windows) / How To Obtain Your System Profile (Mac)

I did, yes