Problem with license renewal

My sister paid for me license renewal yesterday but when I log into Topaz they are still trying to charge me before I can update. What’s up with that?

Do you log in with the same email that paid the software?

Hi Sherri,

Please make sure the account the purchase was made on matches the original account the product was purchased with, if the do not please reach out to our support team to get that straightened out for you