Problem processing videos in 4k and 8k using the RTX5090

[javierga01]

After changing to a RTX5090 Topaz has starting to report problems doing exports. A lot of errors, more of all in 4k and 8k.
The program says “downloading model…” but after some seconds, the error appears (see image attached) .

Thanks.

[kyle.topazlabs]

Swap the Codec to H265 or ProRes to handle the higher resolution scale. H264 can not handle anything above 4k in the app and in that screenshot it looks like its still set as the output codec.

You can pull the logs and send to the support team directly for further review. Help@topazlabs.com

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Here is a video to help with the steps of how to collect the logs.