# Problem encountered in Topaz Photo AI v1.0.10 and Sharpen AI v4.1.0 **URL:** \ **Category:** Product Technical Support\ **Tags:** processing\ **Created:** [December 3, 2022, 2:41pm UTC](https://community.topazlabs.com/t/problem-encountered-in-topaz-photo-ai-v1-0-10-and-sharpen-ai-v4-1-0/37410 "2022-12-03T14:41:58Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![ckwjustin](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/c/a5b964/32.png) [@ckwjustin](https://community.topazlabs.com/u/ckwjustin)\ **Post date:** [December 3, 2022, 2:41pm UTC](https://community.topazlabs.com/t/problem-encountered-in-topaz-photo-ai-v1-0-10-and-sharpen-ai-v4-1-0/37410/1 "2022-12-03T14:41:58Z")
Hi, I recently purchase the license for Topaz Photo AI, Gigapixel AI, Sharpen AI, DeNoise AI. I had encountered some problem that is critical to me. Kindly advise how to resolve it or if it is a bug. For problem 2, I can process each image individually but it get extremely tedious when there is more than hundreds of photo… **Problem 1** : Topaz Photo AI v1.0.10 always detect the resolution of the Canon raw .cr3 file incorrectly. The image is a 24MP (6000 x 4000) .cr3 file from R6 Mark II but it always show as 5999 x 3999 (refer to the image below). ![1](https://community-cdn.topazlabs.com/original/3X/d/2/d2453e5a9e4e959a190d07c50fef97e2e65ca6ce.jpeg) **Problem 2** : Batch processing of .tif files in Sharpen AI v4.1.0 does not work as expected (Whole image was sharpened despite selecting “Auto-Subjects”). However, for Single image processing, I am able to create and save a picture with no background artifact after selecting “Auto-Subjects”. I will illustrate my problem below. For Batch Processing, I am unable to create and save a picture which sharpen the Subject only. For some reason the background of the image was also sharpen despite applying “Auto-Subjects” to all .tif images. ![2](https://community-cdn.topazlabs.com/original/3X/1/8/184ac05df76a477018acebf9b107c0e85e96fe0e.jpeg) The preview window does not show any sharpening of the background but when I save it, I see it inside the final images. Other images in this batch had their background sharpened too in the output file. It seems that the “Auto-Subjects” somehow did not work as expected when processing multiple files and saving of multiple files??? The image with background sharpening is shown below: ![3](https://community-cdn.topazlabs.com/original/3X/8/e/8e950ba309e6c242981f0b8dc3da2b022a7410bd.jpeg) For Single image processing, I was able to create and save a picture which sharpen the Subject only. The background of the image was not sharpen. I loaded in the single image into Sharpen AI v4.1.0 for Post Processing. The Original picture before sharpening is shown below: ![4](https://community-cdn.topazlabs.com/original/3X/e/9/e9005c35cb3b54937dc008914dab5824a267bf43.jpeg) After post processing, I saw that artifact (background sharpening) was introduced into the image background: ![5](https://community-cdn.topazlabs.com/original/3X/d/f/dfe65c919bfe45c5e7d06cce4ff891081be67d3c.jpeg) I selected “Auto-Subjects” and it detected the subject (bird) successfully: ![6](https://community-cdn.topazlabs.com/original/3X/2/4/249ac22959fc3f5ccac8d2075119e8412c6fe032.jpeg) Next after I save the image indeed, only the subject was sharpened: ![7](https://community-cdn.topazlabs.com/original/3X/0/7/0798c340c296a8330c272f32a34ba2e651cfb112.jpeg) Thank you. ---
**Author:** ![alexbrenner](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/a/7c8e57/32.png) [@alexbrenner](https://community.topazlabs.com/u/alexbrenner)\ **Post date:** [March 13, 2023, 5:47pm UTC](https://community.topazlabs.com/t/problem-encountered-in-topaz-photo-ai-v1-0-10-and-sharpen-ai-v4-1-0/37410/2 "2023-03-13T17:47:46Z")
I have this problem too, or at least one very similar to it. When batch processing images in Sharpen AI, if I set the first image to Select: Auto - Subjects, subsequent images will have the whole image selected. (Auto - Subjects will be displayed, but the subject mask won’t be calculated unless I reset to ‘Custom’ and then back to Auto - Subjects for each individual image. Which slightly defeats the point of batch processing … 🙂 ) Hoping someone has some advice … ---
**Author:** ![dasjeffe](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/d/f07891/32.png) [@dasjeffe](https://community.topazlabs.com/u/dasjeffe)\ **Post date:** [December 2, 2023, 10:33pm UTC](https://community.topazlabs.com/t/problem-encountered-in-topaz-photo-ai-v1-0-10-and-sharpen-ai-v4-1-0/37410/3 "2023-12-02T22:33:47Z")
I’m having the same issue. First selected image is fine but every automatically selected image is just the whole canvas. ☹ It’s really tough to do this for hundreds of images.