Preview not working with any enhancement in new version. pushed all sliders as far as they can go but not changes. Changes are being saved but its guess work, which is no good to anyone.

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this problem in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

Hi John
I have put 14 files in your dropbox


Hi John
I just thought I would let you know that I think it is my Mac that’s not up to the job. I have recreated the image on my Macbook Pro and that’s working ok.


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