Upgraded to v3.2.1 yesterday when it came out and the preview is not working anymore. I use it on a iMac Pro. The preview is not working regardless which settings I select. I does not show any errors it simply doesn’t react when clicked on the blue preview button.
Anyone else with the same issue?
Topaz Photo AI [v1.x.x] on [Windows/Mac]
Same for me in the Windows version. I reported it in the 3.2.1 topic too.
Hello,
Could I take a look at the Video AI app’s log files to see what could be preventing previews from being generated?
To gather logs, please select Help > File Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the zip file to your reply.
Thanks!
Hello Tony, thank you for the reply. Attached is the file.
Thank you.
logsForSupport.tar.gz (856.6 KB)
Hello, thanks for sharing your logs. 3.2.2 (released yesterday) includes several fixes for the Preview function which should resolve this issue.
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