Preview Image in Topaz is hazy

[When I open and Image from Photoshop and preview it in the latest Topaz AI, the view is hazy - both in the original view and adjusted view. Once I select return to Photoshop the changes are there and clear, but adjusting has become difficult in Topaz. Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

  1. The original image file.
  2. The processed image.
  3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

Also could you tell me which plugin you are using with Photoshop:

  • File > Automate > Topaz Photo AI
  • Filter > Topaz Labs > Topaz Photo AI

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

John – the file is quite large (at least 90 MB and probably larger) but I’ve attached some screenshots with descriptions below.

The file is a Canon RAW file processed in Photoshop as a PSD File. I usually use denoise and selective sharpening with Topaz near the end when I know where I’ve taken the photograph. I’ve done this for months without a problem of haze on the preview in Topaz. Below are the image as it appears in Topaz and how it appears when I’ve taken it back into Photoshop. I’ve also attached the layers I’m using in Photoshop and my ACR settings.

As has been my habit for the last several years of using Topaz, I access it through Filters/Topaz/Topaz AI. My own workflow has not varied much over the last few months but the preview in Topaz is now harder to view. I can’t find any setting in Topaz to reset my preview.

Thanks for the very quick response. Let me know if you have any questions and what you think.

Photo as it appears in Topaz preview – scroll right for the enhancements:

Photo once back into Photoshop – it appears fine and the enhancements are reflected:

Photoshop layers

ACR Settings (hard to capture as my program is set to closer tabs when I more to the other) but I’ve used Color Profile (default) Light some color and calibration. I’ve also used mask settings. I can only think that I’ve cranked up the black slide more than usual recently, but find I have the same problem when I reduce the black slider to zero.

Thanks, Mark Teitelbaum

Thanks for sending in those screenshots and information about this issue. Would you mind sending in an example file of these Canon RAW files to my Dropbox that you are having problems with? I would like to be able to replicate this behavior in order to share with our developers to help them get a better understanding as to why this may be occurring.

Thanks John. I just uploaded a representative sample of one image in both Canon Raw (CR2) and a processed PSD file. The processed PSD file is quite large (approaching 1GB). I get the same hazy look to the preview when I access Topaz both from the File and the Filter drop down options.

I should note that my colors are also off in Photoshop. The color picker is showing colors as very dark when same using the picker. I have reset my default settings in Photoshop and I get the same issue. I don’t know, or believe that they’re related issues.

Mark

John – I may walk back the comment I made in my email a few minutes ago. I noted that I was having a color issue in Photoshop where the colors in my color picker were showing very dark. Something may have shifted in Photoshop for me regarding color profiles. I went back to some older (photos from a week ago or so) and I didn’t have the same color profile problem with the picker or some options like Auto Level Color Adjustments. Those older (again from just a week ago) worked fine. I opened them in Topaz and didn’t experience any issues with a hazy preview.

I have tried to reset my Photoshop settings to the default settings but the problem still persists. Any ideas?

Mark

John - another problem. Although it looked good on screen - the output on my phone has the same hazy problem. See the attached

John – the problem appears to be rooted in Photoshop and how ACR opened in Photoshop. I just received an uploaded an update to ACR and it appears to have corrected the problem.

Thank you,

Mark

2 Likes

John – the problem appears to be rooted in Photoshop and how ACR opened in Photoshop. I just received a notice and update to ACR, and it appears to have corrected the problem. I have, however, lost about 2 days of work!!

Thank you,

Mark