# Preview doestn work

**URL:** <https://community.topazlabs.com/t/preview-doestn-work/51451>\
**Category:** Bugs and Issues\
**Tags:** investigating\
**Created:** [September 8, 2023, 9:09am UTC](https://community.topazlabs.com/t/preview-doestn-work/51451 "2023-09-08T09:09:10Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![martin\_roth](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/m/67e7ee/32.png) [@martin\_roth](https://community.topazlabs.com/u/martin_roth)\
**Post date:** [September 8, 2023, 9:09am UTC](https://community.topazlabs.com/t/preview-doestn-work/51451/1 "2023-09-08T09:09:10Z")

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[If you are posting a new bug, please include the following]

1. I press PREVIEW, but nothing happend
2. i6700 GTX 1070  
Topaz 3.4.3.

How can I install 3.4.2. ?

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**Author:** ![tony.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/tony.topazlabs/32/120833_2.png) [@tony.topazlabs](https://community.topazlabs.com/u/tony.topazlabs)\
**Post date:** [September 8, 2023, 4:17pm UTC](https://community.topazlabs.com/t/preview-doestn-work/51451/2 "2023-09-08T16:17:47Z")

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Hello,

Could I take a look at the app’s log files to see what is causing the error in Video AI?

To gather logs, please select Help \> Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select \> Get Logs for Support and attach the “logsForSupport.tar.gz” file to your reply.

[Version 3.4.2 of Video AI is available from the Releases section of the forum.](https://community.topazlabs.com/t/topaz-video-ai-v3-4-2/50951)

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**Author:** ![hotpot.productions](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/h/bbce88/32.png) [@hotpot.productions](https://community.topazlabs.com/u/hotpot.productions)\
**Post date:** [September 9, 2023, 8:42pm UTC](https://community.topazlabs.com/t/preview-doestn-work/51451/3 "2023-09-09T20:42:56Z")

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[logsForSupport.tar.gz](https://community.topazlabs.com/uploads/short-url/v3XBxTWRZsTEUYErf4fezyyEhB9.gz) (19.1 MB)

I am a different person but you can check mine. Preview has never worked for me. If I click preview, nothing happens. The UI doesn’t change, there is no sign of anything at all doing anything. I didn’t even know you had finished it in the new UI.

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**Author:** ![martin\_roth](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/m/67e7ee/32.png) [@martin\_roth](https://community.topazlabs.com/u/martin_roth)\
**Post date:** [September 10, 2023, 8:35am UTC](https://community.topazlabs.com/t/preview-doestn-work/51451/4 "2023-09-10T08:35:04Z")

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Thank you and sorry!

I’ved pressed “export” or something linke this. So I couldnt see the “Previews”. 😉

Martin

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**Author:** ![system](https://community-cdn.topazlabs.com/original/3X/0/1/01f3a81387b26ce3eb3484b6327ee7b3988ca47e.svg) [@system](https://community.topazlabs.com/u/system)\
**Post date:** [November 9, 2023, 8:35am UTC](https://community.topazlabs.com/t/preview-doestn-work/51451/5 "2023-11-09T08:35:48Z")

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