# Preset not displaying with their categories **URL:** \ **Category:** Product Technical Support\ **Created:** [December 23, 2017, 5:37pm UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781 "2017-12-23T17:37:39Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![dga17](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/d/7ea924/32.png) [@dga17](https://community.topazlabs.com/u/dga17)\ **Post date:** [December 23, 2017, 5:37pm UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/1 "2017-12-23T17:37:39Z")
Topaz Studio was working fine. I purchased all the Pro adjustments. Install went fine. However; if click on the arrow beside studio I see Basic, Conceptual Landscape etc, but if I click on any of the sub tabs nothing happens - none of the presets are displayed. Click on Clarity and I sub menus (Architecture, Documentary etc) but click on Architecture and no presets are displayed. Same thin with Glow. The presets are there somewhere as if I click on all, I get six pages of presets displayed. Favorite works, Like works, My Effects works, Recent works. I have deleted Topaz and reinstalled - did not solve the problem. I check ed for updates and adjustment updates. MacBook Pro, Seirra 10.12.6, Topaz Studio 1.6.10. I have contacted support but doubt I will hear anything until Tuesday at the earliest. Anyone have any ideas on how to solve this problem? Thanks in advance! ---
**Author:** ![ellemat2](https://community.topazlabs.com/user_avatar/community.topazlabs.com/ellemat2/32/33_2.png) [@ellemat2](https://community.topazlabs.com/u/ellemat2)\ **Post date:** [December 23, 2017, 7:29pm UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/2 "2017-12-23T19:29:54Z")
Do you own the plugins for Clarity or Glow or any of the other that may be shown on that left hand side menu? They will only be activated if you do. They are upgraded versions of the full plug-ins. If you do not own them, only the Adjustment equivalents will be and only to the extent the Pro version offers. ---
**Author:** ![dga17](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/d/7ea924/32.png) [@dga17](https://community.topazlabs.com/u/dga17)\ **Post date:** [December 23, 2017, 7:50pm UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/3 "2017-12-23T19:50:12Z")
Yes I do but even if I didn’t the presets under basic which were present before purchasing the pro adjustments no longer show up. Before I purchased the pro adjustments the clarity presets showed up. ---
**Author:** ![AiDon](https://community.topazlabs.com/user_avatar/community.topazlabs.com/aidon/32/18481_2.png) [@AiDon](https://community.topazlabs.com/u/AiDon)\ **Post date:** [December 24, 2017, 1:50am UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/4 "2017-12-24T01:50:39Z")
Have you tried running Check for Adjustment Updates under the Help Menu? ---
**Author:** ![dga17](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/d/7ea924/32.png) [@dga17](https://community.topazlabs.com/u/dga17)\ **Post date:** [December 24, 2017, 1:58am UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/5 "2017-12-24T01:58:56Z")
Yes. I have done that multiple times both before and after I deleted Studio and re-install Studio. ---
**Author:** ![AiDon](https://community.topazlabs.com/user_avatar/community.topazlabs.com/aidon/32/18481_2.png) [@AiDon](https://community.topazlabs.com/u/AiDon)\ **Post date:** [December 24, 2017, 3:34am UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/6 "2017-12-24T03:34:22Z")
> [@dga17](#): > > Yes. I have done that multiple times both before and after I deleted Studio and re-install Studio. The only other thing I can offer (I’m not a Mac user) is that when you uninstall try by deleting the user database files (User Database Files (presets, login, favorites) which should be in the “/Library/Application Support/Topaz Labs/Topaz Studio/QML/” directory when you delete Studio. Note that after you reinstall you will need to Login which will then Synchronize your Adjustments etc. This usually works for Win users when the database files are corrupted. ---
**Author:** ![dga17](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/d/7ea924/32.png) [@dga17](https://community.topazlabs.com/u/dga17)\ **Post date:** [December 24, 2017, 1:01pm UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/7 "2017-12-24T13:01:18Z")
Thanks, I will give that a try. ---
**Author:** ![dga17](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/d/7ea924/32.png) [@dga17](https://community.topazlabs.com/u/dga17)\ **Post date:** [December 24, 2017, 1:05pm UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/8 "2017-12-24T13:05:21Z")
Found the “/library/Application Support/Topaz Labs” directory, but there is not “Topaz Studio/QML” directory. Not sure if this is a Mac vs Windows difference or if something is really screwed up. ---
**Author:** ![AiDon](https://community.topazlabs.com/user_avatar/community.topazlabs.com/aidon/32/18481_2.png) [@AiDon](https://community.topazlabs.com/u/AiDon)\ **Post date:** [December 24, 2017, 2:04pm UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/9 "2017-12-24T14:04:01Z")
> [@dga17](#): > > Found the “/library/Application Support/Topaz Labs” directory, but there is not “Topaz Studio/QML” directory. Not sure if this is a Mac vs Windows difference or if something is really screwed up. I wonder if the last update to IOS changed permissions and the installer cannot install to the correct directories. Check the permissions on the “/library/Application Support/Topaz Labs” directory that you have full read & write access … if you don’t change the permissions, if you do you will need to wait for support to come up with help. ---
**Author:** ![dga17](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/d/7ea924/32.png) [@dga17](https://community.topazlabs.com/u/dga17)\ **Post date:** [December 24, 2017, 3:20pm UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/10 "2017-12-24T15:20:37Z")
Not sure what they should be but they are: System - Read-write Wheel - read-write Everyone - read I also don’t think it is OS related. Studio was working fine before purchasing and installing the pro adjustments and updated to the latest version of Studio. ---
**Author:** ![cre8art](https://community.topazlabs.com/user_avatar/community.topazlabs.com/cre8art/32/153_2.png) [@cre8art](https://community.topazlabs.com/u/cre8art)\ **Post date:** [December 24, 2017, 7:57pm UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/11 "2017-12-24T19:57:55Z")
> [@dga17](#): > > Found the “/library/Application Support/Topaz Labs” directory, but there is not “Topaz Studio/QML” directory. Not sure if this is a Mac vs Windows difference or if something is really screwed up. > [@AiDon](#): > > I wonder if the last update to IOS changed permissions and the installer cannot install to the correct directories. Check the permissions on the “/library/Application Support/Topaz Labs” directory that you have full read & write access … if you don’t change the permissions, if you do you will need to wait for support to come up with help. I use a Mac 10.11.6 and the Topaz Studio 1.6.10 QML folder does appear for me. ![](https://discourseupload.s3.amazonaws.com/original/2X/0/0bb7bc2e0c042cc1ea9302230eba9dd7c3f4a37c.png) ---
**Author:** ![dga17](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/d/7ea924/32.png) [@dga17](https://community.topazlabs.com/u/dga17)\ **Post date:** [December 25, 2017, 3:41pm UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/12 "2017-12-25T15:41:58Z")
Thanks. Hmm. I have Studio and no Topaz Studio folder. I own Glow and no Glow folder. I own Topaz Impression and no Impression folder. I own texture Effects and no texture Effect folder (but have no issues using Texture Effects.) Hopefully support can get this straightened out on Tuesday. ---
**Author:** ![csavargo13](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/c/54ee81/32.png) [@csavargo13](https://community.topazlabs.com/u/csavargo13)\ **Post date:** [December 25, 2017, 7:39pm UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/13 "2017-12-25T19:39:16Z")
I have exactly the same problem, even though I did not purchase Pro Adjustments and I use Windows 10. Favorite, Like, etc, work, but not the other groups of presets which are under Studio. ---
**Author:** ![dga17](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/d/7ea924/32.png) [@dga17](https://community.topazlabs.com/u/dga17)\ **Post date:** [December 25, 2017, 11:27pm UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/14 "2017-12-25T23:27:22Z")
Sorry for that but good to know I am not the only one. Thinking the latest version of Studio is the culprit. ---
**Author:** ![csavargo13](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/c/54ee81/32.png) [@csavargo13](https://community.topazlabs.com/u/csavargo13)\ **Post date:** [December 26, 2017, 5:22pm UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/15 "2017-12-26T17:22:37Z")
dga17, you might just be right re latest version of Studio. ---
**Author:** ![dga17](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/d/7ea924/32.png) [@dga17](https://community.topazlabs.com/u/dga17)\ **Post date:** [December 27, 2017, 7:42pm UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/16 "2017-12-27T19:42:25Z")
I had a support ticket for this issue. Support contacted me, took control of my MacBook, copied two files to a different location which solved the problem. Sorry that I can;t give a better description as exactly what was done. Bottom line is the problem is solved. ---
**Author:** ![JoeFedric-TL](https://community.topazlabs.com/user_avatar/community.topazlabs.com/joefedric-tl/32/16945_2.png) [@JoeFedric-TL](https://community.topazlabs.com/u/JoeFedric-TL)\ **Post date:** [December 27, 2017, 7:45pm UTC](https://community.topazlabs.com/t/preset-not-displaying-with-their-categories/3781/17 "2017-12-27T19:45:51Z")
This was likely done by our development team to test a fix. We’ll be fixing it for everyone soon.