"preset contained enhancement which cannot be used on RAW images in this mode"

[leiming.qian]

Created a custom offset with Adjust Light and Balance Color. Processed a JPEG image in photoshop, and tried to launch Photo AI as a plugin, and then tried to apply this custom set, and was met with this error “The preset contained an enhancement which cannot be used on RAW images in this mode”.

The issue is that this is NOT a RAW image

Steps to reproduce issue:

1. Load JPEG in Photoshop
2. Launch Photo AI from the Filters menu
3. Try to apply any custom preset

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Topaz Photo AI [3.2.2] on [Macbook Pro M3 Pro]

[john.topazlabs (John S)]

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

1. The original image file.
2. The processed image.
3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

If you can take a screen recording of this behavior so I can see exactly what is happening, it will be helpful to ensure that we can replicate the workflow you are using to investigate.

Loom is a great free application for this: Loom | Free Screen & Video Recording

[leiming.qian]

I have done some further testing and confirmed that it’s an issue ONLY when Topaz Photo AI is launched from within Photoshop as a filter, it does not repro when the JPEG file is loaded directly into Photo AI. Below is a picture of the custom preset that I created, it’s just a combination of adjust lighting and balance color. (please see screenshot below) As for the input file, any JPEG file would do.

[john.topazlabs (John S)]

Thanks for this information, I will be sure to share these findings with the development team for further investigation.

[michael37 (Michael)]

I am experiencing this same issue when editing TIFF/JPEG images sent to Photo AI (3.3.1) from Lightroom Classic. I can apply a color or lighting adjustment directly to the image, but not if the adjustment is included in a custom Preset.