Preset bug

Steps to reproduce issue:

Add two identical effects with different settings, in my case it is a denoise, and save in the preset. Then load the preset, and it turns out that the they are loaded with the same settings.
I also checked inside the preset file and found out that if we add the effect through the icon +, then the name is given same (Denoise, Denoise). although I thought it was the cause of the problem, but it turned out that it not…
because if we choose to “duplicate” the effect, then it is recorded under another figure (Denoise, Denoise2), and it not helps

Topaz Photo AI [v3] on [Windows]

Would you mind taking a screen recording of this behavior so I can see exactly what is happening? This will give us the best understanding of the workflow you are using so I can share this information with some of the developers to investigate.

Loom is a great free application for this: Loom | Free Screen & Video Recording

@john.topazlabs Hi, what exactly do you want to see on the video? This bug is very easy to reproduce… no special workflow and so on are needed…

I would like to see your exact workflow while using Presets, as this will help us troubleshoot the problem you are reporting. From the information you provided in your initial response, I am unsure of how you are implementing and creating presets. A screen recording will give us the best point to start so I can replicate this exact behavior on my machine.

@john.topazlabs I don’t understand why you try to complicate what is elementary? What does it mean “how do you creating presets”? I said I have no special workflow, here is only one button to save the preset. Oh God, this is only one easy action, to shoot and upl a video is much more difficult than reproduce this bug, it looks so that you are mocking me… As I already ask - tell me specifically what you can’t do?

Just create two of any identical effects with different settings! For example, denoise. thats all! This is elementary.
You can add another fx, such as a sharp and denoise. You can change them places, it does not matter…

I can spend time on video, but if you specifically describe what you did not succeed in this simple action…

My apologies for not understanding your initial report, I have been able to replicate this behavior and have reported this to the developers to further investigate.

I’ll be sure to reach out to you on this forum thread once we have more information about when we can resolve this issue.

Thanks for your patience and I hope you have a great rest of your week :slight_smile:

@john.topazlabs oh really, I’m glad…
I hope this will be fixed very quickly, because it seriously increase the work time…