Premiere Pro plugin Fails every time

Sorry if this is the wrong place for this, but I figured the Premiere Pro Plugin is an extension of Topaz Video after all.

I’m trying to clean up a clip that is slightly out of focus, and I figured I’d give the new Adobe Premiere Pro Plugin a try instead of round tripping footage out to the desktop app and back. The problem is, EVERY time I try to re-render this clip, I get a “Job Processing Failed” error (something like that, it only flashes up for a second then disappears).

I’m using the current official release of Adobe Premiere (26.2.2 Build 3) and just installed the Topaz Labs plugin today, so I assume that’s all up to date. The clip is from a 4096x2160 timeline, it is a Lumix S1 H.265 (4:2:0 10-bit) video clip. I’ve tried Proteus and Iris as the models. I’ve tried upscaling 2x, and not upscaling at all. I’ve tried exporting as ProRes and Auto (h.264/h.265/VP9). No combination is working at all.

At least it isn’t eating my cloud credits trying this. I never use cloud rendering, only local rendering, so maybe that’s an issue? I typically find the desktop app pretty reliable as long as it isn’t dealing with some really weird footage.

I would make more use of Topaz if the Premiere Plugin works. I specifically dislike having to round trip my footage, and being able to re-render just the clips that I have already edited down to what I want to use, that would be a huge time saver. Otherwise I have to import the source clip, find the relative in & out that match what I want, and render it. Not a huge deal, but the Premiere Plugin should make this significantly faster and more useful for me.

Anyone gotten the Plugin actually working?

Can you email us with some request ID numbers so we can dig in?

help@topazlabs.com

Thank you, I had emailed support before I posted this and already got a response there, so I just submitted the Request IDs there.

I tried again today with iPhone footage and just trying to denoise with Nyx. The processing completed fine, but produced unusable files that simply show up as “Media Offline” in Premiere.

I tried exporting as ProRes and again as Auto codec. Both times produced the same result. The problem now is that since the plugin says these “completed” they ate my Cloud Credits, and produced unusable footage.

I’ve emailed the Request IDs and screenshots to the same support email chain I already had going.