I used the redefine generative model to render a PNG file. The file had a clear background. The finished product had a white background even though it was saved as a PNG. This happened twice and now I’m out 18 credits. What gives? BTW, I have used redefine for the same thing before with no issues, so this is a new problem
Hi artiedeco,
Thanks for reporting this!
We will look into this issue soon. You can submit a ticket with our Support team and we can communicate with you more directly to help troubleshoot your conflict as well as gather more information to reproduce the bug for investigation.
Can you also let me know what version you used where redefine was successful with your PNGs and which version was not?
Hi Esther,
I sent the original email to the support team using the link in your reply.
I am using version 8.1.2 I see there are updates available, so I’ll download those right away.
The two files involved had copy request IDs:
bada4ee0-57fc-4598-84f9-2c9150a99138
25381b0f-5611-48f4-9c3b-d9d0f5f8c0ad
Thanks.
