Please fix the bug that requires repeated activation, to get past ‘Trial Mode’ every time I open the app!
Pleased fix the bug the crashes downloading model downloads, from Model Manager! It takes no less than 8 to 10 to 15 attempts to complete the task. It crashes and produces an ‘error’ repeatedly!
Please fix the constant errors at rendering previews and exports!
Please fix the bug(s) and/or clean up your coding that results in temporarily chewing up more than 65GBs from my startup drive, during install, of every (frequent) update, despite it, supposedly, needing to use only a few gigs to do so.
Please fix all these issues finally, as we have to go this ridiculous and unreasonable list of bugs/errors/issues every time we use the app and/or you update the software. I spent more time dealing with these problems, than I get use or utility from the software/app.
Do you have any apps running that clear your registries and/or authentication file that the app uses to verify your license and keep you logged in? How often do you open and use the app? The authentication file is set to expire and be recreated about every 6months or so.
The models download issue was recently resolved but could be an issue with the ISP as all of the models total around 65GB of data which leads to other issue that you mentioned about the drive space. When installing a new version or update, are you clicking to remove old files? This will clear all of the older models from your system which will require them to be downloaded again.
If you do not want all of the models downloaded on your system, you do not have to have them and they will only download the first time you apply one to a clip. You can use the Model Manager to remove any models you do not want or use to free up space on your system.
If you run are running into other issues when running the app, can you share the logs for review and troubleshooting?
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
You can also share them directly with the support team by emailing them to help@topazlabs.com
