Photoshop Plugin goes to export after analyzing image

[gregory.watson]

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

1. Step 1 open Topaz AI from within Photoshop
2. Step 2 wait for image analyzing to finish
3. Step 3 Export screen opens up
4. Step 4 Hit close and Topaz works normally

---

Topaz Photo AI v3.1.2 on Windows 10
This did not happen before the recent update

[john.topazlabs (John S)]

Please take a screen recording of this behavior so I can see exactly what is happening.

Loom is a great free application for this: Loom | Free Screen & Video Recording

Also would you mind sending me your system profile information so I can check if your computer hardware is up to date.

• How To Obtain Your System Profile (Windows)

You can securely submit your files(s) to my Dropbox using the link below.

• Dropbox File Request

Please be sure to send me a note here to let me know you sent something.

[gregory.watson]

John,

I haven’t had much time lately download Loom and work on this for you. Between hiking and a family vacation, lawn and garden work, not much time for the fun stuff.

I have found out one thing about it. Instead of clicking on the ‘most recent filter’ in Photoshop, Topaz AI, I click on the filter itself selection, and it works as I would expect it to, even after repeated times, unlike using the ‘most recent used filter’.

I don’t have the DirectX Diagnostic tool on my computer. I did use ‘System’ and found this:

Hopefully that helps you.

Greg Watson