Photoshop Crashes Everytime i try to Export from Gigapixel Automate Plugin

Topaz Gigapixel AI Bugs and Issues
1

I use the plugin via the automate option in Photoshop. Current Photoshop Version (v25.7) and Topaz Gigapixel 7.13. Photoshop Crashes Everytime when i try to export it back to photoshop. Isee a new layer in the layers panel but it’s just empty. it hangs and then Photoshop just crashes.

I tried uninstalling, reinstalling with the installer but no change.

Had 7.03 before which worked fine. Is this a known issue and when will it be addressed?

p.s. i’m using a german version of photoshop, don’t know if maybe that is causing the problem?

2

This is not a known issue.

Have you tried to use Gigapixel as a standalone, and does it cause problems for your machine when you use it that way?

3

it is a known issue- I have EXACTLY the same problem, and its now 29 October 2024
im using photoshop 26 release and topaz gigapixel 8.0

please let us know what to do

4

hey topaz!
I have a great clue for you- why photoshop crashes-so you can work on it

when I export image to topaz thru photoshop, topaz opens upscales the image then crashes photoshop.

solution… I open the image again in photoshop- flatten all layers- call it a new name, then export to topaz again - then it works- so…its something to do with layers or even the name of the file- get on it!! :slight_smile:

5

Infortunatley this did not solve the problem :frowning:

6

Same issue here. Photoshop 2025 and Gigapixel Ai 8.0. Photoshop crashes every time I have invoked the plugin. Please help, because now I cannot make use of Gigapixel. I do not want to use the stand-alone version.

7

I purchased the upgrade today, installed the new version and yes it crashes my photoshop every time I invoke Gigapixel . The plug-in starts, does the rendering and when you return to photoshop it crashes.

8

I have done a bit more work on this. Upgraded my RTX460ti GPU to the latest version of SW. No change. I then went into Gigapixel and changed it to CPU. Processing takes heaps longer but eventually fails with the same issue. So it is not a GPU issue. I then tried to use gigapixel in standalone mode . That works. I am running this on a windows 11 system (i9, 64G memory). I am using the latest version of Photoshop.I have tried it on raw files, jpgs and all have the same issue. I also tried to copy the layer to a new file and then use the plug-in.