I use AI as an extension in a fully updated iMac. From time to time, when selecting Topaz AI from the “…” menu in Photos, I get an unstoppable beachball. The app is unusable. Have to force quit Photos and all is fine again. I am no expert but tend to think this is some sort of memory issue because if I quit Photos after editing perhaps 10 or 20 photos and restart, the issue does not occur. Am I the only one with this issue?
Thanks for a great product and your constant efforts to improve it.
Hey there, I would recommend you contact our support team with this issue and please let them know what version Topaz Photo AI you’re running and also your system profile and logs so they can best assist you, Ive listed those instructions below
Logs
Go to the menu bar on the top and click the Help > Open Log Folder menu option. Email me all the logs files that you can see in the window that opens.
System Profile
How To Obtain Your System Profile (Mac)
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