PhotoAi v2.4.0 terminates unexpectedly and consistently

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1
    Load image
  2. Step 2
    This time clicking this text box caused app to terminate
  3. Step 3

I haven’t been able to completely edit an image

Topaz Photo AI [v1.x.x] on [Windows/Mac]
2024-03-04-12-05-27.tzlog (81.0 KB)

I tried uninstalling and re-installing Topaz Photo AI and was able to save an image but the app still terminates unexpectedly.

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Thank you. This issue is being handled by the support team. i don’t have a trouble ticket number.

1 Like

The issue was fixed by changing the AI Processor from Auto to the specific GPU driver. This also fixed the same issue with Gigapixel AI.

Thanks!

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