[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
I have just upgraded from a Mac M1 to a Mac M4 mini. Software will not load and produces message PhotoAI is damaged please delete.
Steps to reproduce issue:
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Topaz Photo AI [v1.x.x] on [Windows/Mac]
This problem is occurring due to an error during the installation process. Please follow the instructions below to fix this issue you are reporting:
Download an installer for Topaz Photo AI from your “My Products” page.
Run the Photo AI installer.
When you see the error appear, please ignore it and keep Topaz Photo AI.
Go to your Mac System Settings > Privacy & Security tab and scroll down to the security section | Loom Video Example: Privacy & Security Settings
You will see a section that says Topaz Photo AI is damaged; click the option to trust it.
Run Photo AI and the application should work this time.
Many thanks. Working just great now.
Blessings, John
Soli Deo Gloria!
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system
(system)
Closed
January 14, 2025, 4:17am
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