PhotoAI Beta crash

PhotoAI Beta version 3.2.0.0b

FYI
App has crashed twice. Both times it was while using it as a Photoshop plug-in and I attempted to use the DeNoise function. The first time was on on a NEF file and the second time on a TIFF file. The regular released app, 3.1.0, functioned normally. My operating system is Windows 11.

Regards,
Joe Krenke

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

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