PHOTO IMAGE radically distorted after Topaz AI

Topaz Photo AI Bugs and Issues
1

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 Loaded png file, processed and image very distorted.
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Using TOPAz AI 3.3

image
image1920×2560 208 KB

3

APPLE M3

24 GB

MAC OS: SONOMA 14.6.1

4

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

  1. The original image file.
  2. The processed image.
  3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

If you can take a screen recording of this behavior so I can see exactly what is happening, it will be helpful to ensure that we can replicate the workflow you are using to investigate.

Loom is a great free application for this: Loom | Free Screen & Video Recording

5

Hi John,

I sent 4 files from your request. Sent on email mailbox@heffernan.tv

James Heffernan

8

After reviewing the scan, it seems that this image is unfortunately too out of focus for our AI models to effectively enhance or restore the details. Our software works best with images that have certain level of clarity, as this allows the AI models to better identify and reconstruct details.

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