Photo Autopilot Now Takes A Long Time to Process

Hi all,

I’m having an issue recently (over the last few weeks) whereby the Photo AI is now taking significantly longer to process images compared to before. For example, if a whole image used to take 1 minute to preview, save, and export. It now takes 2/3 minutes - not a massive amount of time but also long enough!

My usual workflow consists of editing in Lightroom Classic, then when needed, using the plugin to send the image to Autopilot.

Not sure what is happening here, if it was an update I didn’t realise that has changed hardware requirements but any help would be appreciated! I’ve tried, updating, running as Administrator, and changing general preference settings - along with googling of course.


Topaz Photo AI v1.3.8 on Windows

i7-10700K CPU @ 3.80GHz
GTX 1080 8GB

Have you changed the preset for what device is doing the processing? It’s usually set for auto, but if you defaulted to CPU or GPU, perhaps that caused the difference?

Cheers Bill, I just rechecked the CPU priority and it still does seem bottlenecked.
I even used a very clean raw rather than a grainy awkward raw.

Very strange. Not sure then. I have mine set to “auto” but it does tend to go to my GPU (which it should). Have you looked at your task manager to see what’s processing it when you run it? You could try manually throwing it to the 1080 and see if it speeds it up.

Just tried Auto, CPU, and GPU, and I think it technically prefers the CPU now.
Although I swear it used to love the GPU. I’m wondering if there’s been an update in the way it processes the images. If either CPU or GPU is faster, it’s negligible.

Appreciate the help mate!

Hopefully someone from Topaz will pop in with a solution for you! To compare, when I auto process with a very similar system (although I only have 16GB of RAM) it does take about a minute per photo to process. So not sure how that compares to you (bulk processing images)

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Hopefully mate, to be honest, I only tend to do 1 photo at a time also.
Just noticed sudden time increase for seemingly no reason!

It heard us talking about it! Way to intimidate it! LOL.

Hi @kirsopmedia, can you share your computers system profile with us so we can check the driver dates of your system?

How To Obtain Your System Profile (Windows)

Also, if you can process another photo on Auto and send us your logs that would be perfect. You will find them under Help > Open Log Folder. Upload all of these log files to this thread and we can review them.

Hi Preston,

Thanks for getting back to me, here’s the system profile for my PC.

DxDiag.txt (98.9 KB)

@kirsopmedia Thanks for uploading the system profile.

It looks like the graphics card drivers are up to date as of last month and you have sufficient RAM.
This leads me to believe that there might have been a buggy update.

Let’s try a fresh installation. You can download a new installer from the downloads page directly.

Please disable antivirus, firewall, VPN, or proxy that may be on your computer. These are known to block the installer from downloading the model files.

Let me know if that improves the performance!

Hi, so sorry for the delayed reply - yes this worked thank you!

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