Photo AI v1.5.4 (and previous 1.5.3) crashes during save to .jpg or during autopilot.
Have single raw image open in Photo AI. Randomly crashes when saving to Best quality/100% jpg
Have single image open, system error message and Photo AI stops working.
It is random and do not know how to replicate.
Same issue occurred in 1.5.3 and following update to 1.5.4
Thanks,
As far as i can see, my pc meets or exceeds the minimum system requirements on your webpage, I have 16Gb of ram and 4Gb DDR5 vram attached to the GPU which is also above your min. requirements.
There are no other applications running. I have turned off background services.
I checked this as a solution before lodging the bug report.
I have doubled the ram, i have altered processing from cpu to gpu and back again. It still crashes. Perhaps it is the software and use of resources? If it is still crashing with 32Gb of RAM, something seems out of whack.
I have only tried a couple of different jpg’s and it hasn’t crashed yet. Still crashing with raw files generated from camera (D750, D7000 and tiff from scanner).
When used as a plugin from Affinity Photo 2.1, it also randomly crashes.
Does Affinity Photo have memory usage controls? Photoshop has a Preferences > Performance tab where you can decrease the memory usage, which may help prevent this behavior.
I asked my team about this error and it’s coming from the operating system telling Topaz Photo AI that there is not enough memory. That wasn’t a useful answer for finding a fix unfortunately.
Could you try changing the Preferences > General > AI Processor to CPU and let me know if you see the same error?
I have updated to version 2.
It is stable and not crashing like it was. No system changes on my part.
From this it appears to me to have been a problem with Topaz Photo AI causing the excessive memory usage and subsequent system crashes and not my pc having insufficient resources.
However as the actual cause of the excessive memory usage has not been identified it hasn’t necessarily been fixed by the release of V2.