Since updated to Version 1.3.7 PhotoAI is nearly unusable for me, as for most photos error message: “Could not run model” appears at the scanning process for denoise operation. Processing does not work either. Even a clean install does not solve this problem.
(Core™ i5-9600K, NVidia RTX2700, 32GB RAM)
Steps to reproduce issue:
load photo (drag and drop)
scanning process starts. when scanning for noise error message appears
If you look in the log, you will see something like this:
[2023-06-01 17:32:27.597, 684.99 ms] [74c4] Info | ERROR 1: [raiiMyelinGraph.h::nvinfer1::RAIIMyelinGraph::RAIIMyelinGraph::24] Error Code 1: Myelin (Compiled against cuBLASLt 11.10.1.0 but running against cuBLASLt 11.7.4.0.)
[2023-06-01 17:32:27.597, 84.70 μs] [74c4] Info | Can’t create TensorRT context
[2023-06-01 17:32:27.600, 2.91 ms] [74c4] Info | WARN CUDA lazy loading is not enabled. Enabling it can significantly reduce device memory usage. See CUDA_MODULE_LOADING in CUDA C++ Programming Guide
They linked against a higher version of the cuBLAS dll than the version they are distributing.
This is an issue with the models we made for the NVIDIA 20 series graphics card.We will be fixing the models in the update coming next Thursday. For now, you can do the following:
avoid using the Remove Noise - Normal v2 model
roll back to v1.3.6
Go to Add/Remove programs and uninstall Topaz Photo AI.
Delete the registry files for Topaz Photo AI using instructions here.
[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
today I been working with some pictures. not problem at all , than a couple hours ago I noticed that there was an update to topaz photo AI to version 1.3.7 so I did the update. (note the program had been working not issues until I make the update) after the update I been having this error “could not run model” so i close lightroom and topaz photo AI and restart my computer. and try again and I get the same problem so I uninstall topaz photo AI and download the installer from you page and reinstall it and I still having the issue, can’t edit any pictures on topaz photo AI version 1.3.7 Mi pc runs on windows 11 22h2 with 32 gb is up to date, my video card is a nvidia gforce 2060 with 6 gb also up to date on the drives.
There is a fix for the Turing cards, but they only got through a first pass of testing it right at closing time on Friday. They should be able to get it formalized next week.
There was an issue with the model files for the NVIDIA 20 series graphics cards.
We added a potential fix for this issue. Could you run the Topaz Photo AI installer for v1.3.7 again and either install or repair the application? You can get another installer from the downloads page: https://topazlabs.com/downloads/
Let me know if the Remove Noise - Normal v2 model is working after doing this.
