Photo AI v.3.2.2. always downloading models

Each time i use the standalone application (not via Ps) and select a file, the download models bar appears and it takes ages.
it is quite annoying and the application is unusable. Interestingly this seems to have started after my one year updates purchase ended, which promised that i can still use the app, ill just stop recieving updates. Hope this has nothing to do with it.
in the Log many models/[…].json files are noted as “Ignoring repeat model” but i cant understand the logs.

Steps to reproduce issue:

  1. Open standalone
  2. Select image to upscale
  3. wait

Topaz Photo AI [v3.2.2.] on [Mac]

Please follow the instructions below to perform a clean install to troubleshoot better why you had this problem with Topaz Photo AI:

  1. Be sure you have fully closed any plugins, such as Lightroom Classic, Photoshop, etc.
  2. Clear any previous plist files on your computer for Topaz Photo AI | Topaz Photo AI | plist Files Mac
  3. Disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools sometimes interfere with the installer’s ability to download the model files.
  4. Ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have ‘App Store and identified developers’ selected | MacOS | Example of Proper System Preferences
  5. Rerun the installer. You can download a new installer from your account’s download page | Topaz Labs | My Account | Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

Yesterday I installed Topaz AI on a PC and I had the problem: always downloading models each time I opened a photo. I Went to the “check for updates folder”, I updated and repaired my installation. Problem solved.

1 Like

This topic was automatically closed after 60 days. New replies are no longer allowed.