2024-08-13T04:00:00Z DxDiag Topaz support R0.txt (67.9 KB)
With the 3.1.3 update, the program fails to run. The update happened from within the prior running version which I thought was 3.1.0. Every other update from version 2.x.y to now has worked with no issue. With the update, the application just flashes an empty white window on the screen. 3.1.3 was uninstalled. I installed 3.1.0 as alternative, but it exhibits the same behavior. I would prefer not to sequentially revert through a series of prior versions to find one that works. I would prefer to find the root cause, fix it and then be able to enjoy the progression of features in new releases.
After reviewing your system profile information, I noticed that you only have about 1GB of VRAM; this is more than likely the reason you are experiencing these problems. I have included a link to our Topaz Labs Documentation page for your review:
We do have Topaz Photo AI v3.0.4 and v2.4.2, which may give you a more stable application for this machine. You can use the following links to download these installers for your review:
Newer interface that all v3 have, but v3.0.4 does not have the new Autopilot updates
Can sometimes work on underpowered machines, however will be slower than v2.4.2
Please be sure once you have chosen a version and have downloaded the application, make sure to go to Edit > Preferecnes > General > AI Processor and set the option to CPU . Using the CPU is not ideal since the CPU RAM memory is not dedicated to graphics, but it can give you better performance for this machine.
Let us know how that goes for you or if you have any issues in reverting to the previous versions releases.
