Photo AI shuts down by itself

When I work on multiple images in Photo AI, the app shuts down after the first picture is done. Are there any fixes for this? Windows 10.

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

Hi John,
Sorry I didn’t get back to you right away. Thanks for the info. I have uploaded the files you asked for into Dropbox.
Take care,
Nigel.

Hi John,
The first batch I sent just gave me error messages and it only processed a few of the checked pictures. It didn’t shut off. I just tried again with a different batch of pictures and it did shut off and it didn’t process any of the pictures. I hope this helps.
Nigel.

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