Photo AI registered, then de-registered and won't re-register

This is a simple one, but annoying. The program was registered, only to de-register itself. I still have until Nov on the license.

Steps to reproduce issue:

  1. Click on the Activate button
  2. A web page comes up. Says successful, you are not being logged in to your application.
  3. Web page closes. Photo AI says Network Error. Connection error.

The network is fine. I disabled everything, firewall, vpn, antivirus. No difference. Nothing I do will make the pesky connection error go away.

Topaz Photo AI [v1.4.1] on [Windows/Mac]

Hi there, is this still occurring for you? If so, which country are you in?

1 Like

@joseph.lystad Let’s also try this: Log into your account at separately from the login in the app, and then try to login from in the app after.

Note: you must have cookies enabled for our site in order to login.
After you’ve done that, try activating in the app again.

Ok. I’m in the United States. Will try this tonight. Thanks. Also, this happened after I upgraded my monitor. It might well just be a coincidence though.

1 Like

Maybe there’s something to do with the monitor, you never know. Please test it out if you can!

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