Photo AI problem

[sam.sevier]

Photo AI (3.2.0) now sends files back to Lightroom which Lightroom says is a “damaged file”. OSS 14.6.1 (23G93) on iMac with the following…

Hardware Overview:
Model Name: iMac
Model Identifier: iMac19,1
Processor Name: 6-Core Intel Core i5
Processor Speed: 3.7 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 9 MB
Memory: 40 GB
System Firmware Version: 2022.100.22.0.0
OS Loader Version: 580.140.1~8
SMC Version (system): 2.46f12
Serial Number (system): C02YC1GYJV3Q
Hardware UUID: B8849314-0F71-5563-93FB-2C28D69C8D8E
Provisioning UDID: B8849314-0F71-5563-93FB-2C28D69C8D8E

[john.topazlabs (John S)]

This problem is occurring due to an error during the installation process. Please follow the instructions below to fix this issue you are reporting:

1. Download an installer for Topaz Photo AI from your “My Products” page.
2. Run the Photo AI installer | Note: Ensure you have Lightroom Classic fully closed before doing this step.
3. When you see the error appear, please ignore it and keep Topaz Photo AI.
4. Go to your Mac System Settings > Privacy & Security tab and scroll down to the security section | Loom Video Example: Privacy & Security Settings
5. You will see a section that says Topaz Photo AI is damaged; click the option to trust it.
6. Run Photo AI and the application should work this time.

If you still have any conflicts, please send back some screenshots of what you see.