In Lightroom Classic 13.5.1, select Photo tab, select Edit In, select Topaz Photo AI and nothing happens - Photo AI does not open. Follow same procedure and able to open other Topaz AI (Sharpen, Denoise, etc.) with no problems. Able to open Photo AI on it’s own. Have closed out of Lightroom and ran Topaz Photo AI installer again, no luck. Topaz Photo AI 3.2.2. Have DxDiag info saved if needed.
Hi John - I sent the requested information several days ago; however, I failed (until now) to notify you on this thread. Seems like others are having the same issue - hope there is a simple solve.
No error. Just like Mark, when I select Photo AI for the edit, nothing happens. It looks like it creates the TIFF or DNG, but Photo AI does not open. I have no issues with Denoise, Gigapixel or Sharpen. Going back to 3.2.0 fixes the issue, but 3.2.1 or 3.2.2 does not work.
There is no error message. A new new image shows up in Lightroom, but Photo AI 3.2.1 does not open to process. It worked fine until this new release. Now it is useless. Help!
If it does not, open Topaz Photo AI, go to the menu bar on the top, and click the ‘Help > Open Log Folder’ menu option. Please send in all the files located in this folder.
Please also send me your system profile information so I can check if your computer hardware is up to date.
I have the same problem – even after having closed down Lightroom Classic, uninstalled Photo AI 3.2.1, downloaded a new installer and run it, and updated the graphics driver.
After chatting with support and being upgraded to development i learned there is a bug in release 321 for those using either an external drive or cloud service. I was given a link to go back one release. They are working on a fix.
Geez, I wish I had seen this sooner, I would have hung onto my AU$300! and yes for the record I’ve just purchased today and actually had it working on three images and then the app decided to stop playing… I’ve opened a chat only to get a response that I could have a 4 hour wait for a reply
It has been a good program. You just need to go back to version 3.2. I am a Lightroom user but use this for noise and sharpening. (Lightroom has greatly improved noise removal in the current version but on my laptop it takes lie 9 minutes for one photo).
I also have this issue. I have completely re-installed Topaz Photo AI 3.2 twice, the 2nd time after completely downloading a new installer.
Neither the RAW plugin nor the Photo Edit In function work in Lightroom Classic.
The plugin is pointed to: C:\Users\anita\AppData\Roaming\Adobe\Lightroom\Modules\Topaz Photo AI.lrplugin with three lua files in it.
The Photo Edit In points to C:\Program Files\Topaz Labs LLC\Topaz Photo AI\Topaz Photo AI.exe
