Hi have the same issue as someone earlier Photo A1 keeps constantly downloading models when i edit images from PS or LR . Using imac ventura 13.6.3 have reinstalled it but hasnt cured it thanks for any help in advance . and Happy New Year
I’d like to get some more information to help troubleshoot the problem you are having.
Could you send us your computer’s full system profile?
How To Obtain Your System Profile (Windows) | How To Obtain Your System Profile (Mac)
Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.
You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
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