When using as plugin via Photoshop, it will load image but when I try to recover faces and save back to PS the app crashes and I get a popup window titled “Topaz Photo AI Cannot Proceed” and the body of the popup states “Error: plug-in has crashed.”
When I open Photo AI as a standalone program and load an image it will load the image and then the whole program will disappear from the screen.
I have tried uninstalling Photo AI, restarting computer and reinstalling but the issue remains.
I’m not seeing how to attach the screenshot, DxDiag or log files. I’ll try drag and drop. 2023-08-15-13-27-49.tzlog (112.4 KB) DxDiag.txt (102.5 KB)
Photo AI 1.5.0
Windows 11 Pro
Intel 13th Gen i9-13900KF (32 CPUs)
NVIDIA RTX A2000 12 GB
131,072 MB RAM
Page file 27637 MB used, 116439 available.
@matthew.austin There is a bug with the A2000 series GPUs crashing that may be related to this. There is a potential fix that’s coming out on Thursday’s release.
Please update when that’s out and see if the behavior is the same.
Hi Tim, would you mind sharing where I find the release that came out on Thursday 8/17?
I searched on NVIDIA’s site and downloaded a driver that came out just over a week ago and installed it, but Photo AI continues to crash. I’m attaching an updated DxDiag file.
Brian I already have logs from you, Matt please send logs as well.
Please open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach 3 log files from that folder.
The fix was supposed to be using TensorRT models for any processing on these graphics cards. From Brian’s log it looks like it’s still running the wrong model instead of the TensorRT model.
I will check with my team why this is still happening.
hey linglu,in case this helps this is the last nvidia driver that works without crashing
528.49-quadro-rtx-desktop-notebook-win10-win11-64bit-international-dch-whql
This log doesn’t have any of the crash information. Please look for a log that is at least 50KB in size and that should contain the information needed for this.
I think I now understand what Brian was talking about with the “Thursday release” … I was hunting for an NVIDIA update, when I should have clicked that inside Photo AI. If I recall correctly, it seems like Sharpen, Gigapixel and/ or Denoise prompt when there’s an update available, I would that thought for Photo AI as well.
I updated and ran one photo through Photo AI via stand-alone app and via Photoshop filter and it did not crash.