Photo AI is crashing after update to 1.5.2

After starting Photo AI 1.5.2 and open a new .nef File the program is crashing after Message ‘applying Lens correction’
P AI is immediately closed!

Steps to reproduce issue:

  1. Step 1 Open new .nef image
  2. Step 2 Program is analyzing the Photo
  3. Step 3 Program closed immediatrly after mess …applying lens correction

Topaz Photo AI V. 1.5.2, Windows 10
Intel(R) Core™ i7-8700 CPU @ 3.20GHz 3.19 GHz
NVIDIA GeForce GTX 2060

This did not yet happen to my .NEF files. Did you make a complete uninstall of the old version before?

Please recreate this crash 2 times. Then open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the logs files that you can see in the window that opens.

Please send me the file so I can try to reproduce this issue as well. You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.