After starting Photo AI 1.5.2 and open a new .nef File the program is crashing after Message ‘applying Lens correction’
P AI is immediately closed!
Steps to reproduce issue:
- Step 1 Open new .nef image
- Step 2 Program is analyzing the Photo
- Step 3 Program closed immediatrly after mess …applying lens correction
Topaz Photo AI V. 1.5.2, Windows 10
Intel(R) Core™ i7-8700 CPU @ 3.20GHz 3.19 GHz
NVIDIA GeForce GTX 2060
This did not yet happen to my .NEF files. Did you make a complete uninstall of the old version before?
Please recreate this crash 2 times. Then open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the logs files that you can see in the window that opens.
Please send me the file so I can try to reproduce this issue as well. You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request
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